Wynn Wedding

The hotel suites in the Encore Las Vegas are beautiful. The entire hotel, the Wynn/Encore combo, is 5 star first class amazingly beautiful.

I love this hotel. We liked staying here so much that we held our wedding at the Wynn Wedding Salon. I should lead with all of the outstanding things the hotel has to offer, but we don’t stay here anymore.

Two problems:

1. the air conditioning

2. bed bug attack

So I’ll start with the beauty they have earned. The art is incredible. You enter the lobby and mosaics line the floors, balls of flowers hang from the ceiling, koi ponds line the tower suites, the shops are all spectacular, and it smells great!

We are not gamblers, so my opinion of the casinos might not be as educated as others, but I will tell you the layout is very nice, it’s not crowded, and the service is better than most.

The pools are beautiful. The Encore’s is adult only, so beware if you have your munchkins with you. The whole hotel is targeted at adults. Most of the hotel suites, and by a large majority, offer only a king size bed.

Oh, the restaurants! Excellent, reason enough to stay there. The fine dining is exquisite, but the pancakes in the cafe are so freakin’ good…soooo good. We stay at other hotels, the Palazzo or the Skylofts(wow), and will take a cab (forgoing the included breakfast) and head for Wynn pancakes in the morning.

Wow views from the hotel suite

We don’t stay anymore probably because of the air conditioning, even thought the bedbug thing happened. It’s just uncomfortable at night. The sheets don’t breathe, probably a sateen blend, so you’re sweating anyway. But then the a/c just won’t cut it. We end up calling engineering and asking that the grate be removed (for maximum air flow) and we request a fan. I don’t think the units are capable of cooling the hotel down to the temperature I/we can sleep at.

The bed bug thing. Yep, my husband was tore up. Have you ever seen what bedbugs do to a person? It’s been about a year and he still has scars on his legs. We travel a lot. I get that it is a continual struggle for hotels and even the best can be bedbug free and then have a guest re-introduce them.

So I would have been okay if there had been ANY sort of apology. Instead there was deflection, marginalizing the extent of the injury, followed by flat out denial.

How disappointing! We held our wedding here! We had stayed over 50 times. But they treated us so badly. They did not care at all and told us that it must have happened somewhere else.

Umm. They tear up your body and leave blood on the sheets. It’s not really something you have trouble figuring out where it happened. Once they have a good blood meal (I can assure you they dined well on my husband) they might not hit again for 3-6 months. The insects hide in cracks of mattresses and behind picture frames, in carpet, even in the room next door. So location is difficult.

But APOLOGIZE. Extend you regret for such an unpleasant experience. Ask us to return again as your guest. Buy us a meal. Or just apologize.

They were so rude to my husband that I thought they should be given another chance, maybe he just talked to an unfortunate employee. I called, went up the ladder, and explained what had happened. We had been such loyal customers that I wanted them to give us any excuse to return! Anything!

Instead they were rude to me too, told me it didn’t happen, wasn’t their hotel, we were wrong.

Oh my.

So we don’t stay at that beautiful hotel anymore. Many hotels out there are working hard to deserve your business. If something goes wrong at the Wynn, they tell you to go pound sand like no other ever has before.

I have pictures of his chewed up leg, but I’d rather make the site pretty! You can check out Wikipedia’s thoughts on bedbugs here if you want to. HERE

The Palazzo is always good and within walking distance to the shopping and restaurants at the Wynn. The suites are nicer and lager than the Wynn’s, as elegant.

The Skylofts in the MGM are shockingly amazing. The rooms are not that beautiful, to me, more modern than I prefer. But the SERVICE, holy crap, is incredible, outstanding, could teach the Wynn 6 or 7 things.

Check out my rooms at www.somewhereihavenevertravelled.com